Operations BPO Services
Business Process Outsourcing and Back Office Support Services for Employee Benefits TPAs
Operations BPO Services
TPAs face many operational challenges that can prevent them from getting to where they want to grow.
Labor costs are increasing for even the lowest-level tasks. During enrollment and other periods of peak demand, management is faced with overworking staff, training temporary help, or both.
In partnership with our sister company, Overbrook Technology Services, we offer extensive account processing, claims, and payment processing services for CDH and COBRA plans. Regardless of administrative platform, we can help TPAs reduce operational costs, increase efficiency, and prepare for growth on any scale.
Operations BPO Services > Services Menu
Comprehensive Business Process Outsourcing Services
Outsourcing services and back office support for employee benefits TPAs
Any Administrative Platform
All Benefit Plan Types
Task-Based, Project-Based, or Turnkey
Experienced and Accurate
Affordable FTE Pricing
Reduce Costs and Increase Efficiency
Prepare for Growth on Any Scale
Think of DataPath Operations BPO as a secure extension of your own team. Skilled, experienced, and highly accurate, we are able to ramp up or down quickly as your needs dictate. Regardless of platform or plan type, our extensive menu of BPO services includes:
Operations BPO Services > Experienced Staff
Experienced Staff with Proven Results
Skilled staff with proven results for a wide variety of plan types, including complex plans and tiered benefits
Since DataPath Operations BPO works only for benefits TPAs, our performance statistics are based on CDH, COBRA, and Billing processes that your team undertakes every day. Our numbers aren’t inflated by unrelated work done for companies in other industries. As of June 2023, we have processed:
Customers served!
$
10
million
in CDH contributions
Customers served!
>
10
million
CDH claims
Customers served!
10
+
CDH enrollments / re-enrollments
Customers served!
>
10
COBRA plan setups
Customers served!
10
+
COBRA election notices
Customers served!
>
10
COBRA enrollments
Customers served!
10
million
COBRA transactions
DataPath Operations BPO also provides services such as manual entry, data importing and exporting, Employee Navigator file processing, automation scripts and more, all accompanied by both peer and management reviews to maintain quality. In fact, our clients report an overall accuracy rate of 99%!
Operations BPO Services > Cost Savings
Highly Affordable BPO Services
BPO services that save you money and help you grow
Using actual data, we modeled and compared real-world costs for common repetitive tasks to what a TPA with 25,000 CDH lives and 10,000 COBRA accounts across 1,200 employer groups would incur for the same work using DataPath Operations BPO.
Peak Season Processing
Process | Tasks | In-House Cost | BPO Cost | Savings |
|---|---|---|---|---|
Enrollment | 37,000 | $68,000 | $32,300 | $35,700 |
COBRA Plan Setup | 4,500 | $68,650 | $23,800 | $44,850 |
Day-to-Day Processing
Process | Tasks | In-House Cost | BPO Cost | Savings |
|---|---|---|---|---|
Contributions | 294,950 | $330,350 | $156,700 | $173,650 |
Claims | 230,000 | $239,750 | $109,450 | $130,300 |
COBRA | 205,000 | $607,850 | $212,500 | $395,350 |
Monthly Processing
Process | Tasks | In-House Cost | BPO Cost | Savings |
|---|---|---|---|---|
Employer Invoicing (12 months) | 14,400 | $10,750 | $5,100 | $5,650 |
Total Annual Savings
Tasks | In-House Cost | BPO Cost | Savings | |
|---|---|---|---|---|
785,850 | $1,325,350 | $539,850 | $785,500 |
59%
Cost Savings
- for TPA with -
1,200 employer groups
25,000 CDH lives
15,000 COBRA accounts
almost
Customers served!
$
10
in annual cost savings!
Operations BPO Services > Creating Value
Helping TPAs Create More Value
Create more value for your clients with Operations BPO
DataPath Operations BPO empowers TPAs to get where they want to grow by saving time, conserving resources, and focusing on core competencies such as quality and growth that create more value for their companies, clients, and participants.
Between our affordability, consistent quality, comprehensive services, and year-round availability, you’ll wonder why you didn’t do this sooner. Get where you want to grow with DataPath Operations BPO.
“
Secure Benefits Systems
DataPath has helped us streamline our office and our workflow.
Vrenae Daly
Comptroller
About our Partner, Overbrook Technology Services
Overbrook Technology Services provides secure BPO solutions and back office support services exclusively for third-party administrators of employee benefit accounts and COBRA. They have experience working with a wide variety of plan types, including complex plans and tiered benefits. Overbrook Technology Services has processed more than 3.4 million claims and over $129 million in contributions, among numerous other services, with an overall accuracy rate of 99% as reported by clients.