Operations BPO Services
Business Process Outsourcing and Back Office Support Services for Employee Benefits TPAs
Operations BPO Services
TPAs face many operational challenges that can prevent them from getting to where they want to grow.
Labor costs are increasing for even the lowest-level tasks. During enrollment and other periods of peak demand, management is faced with overworking staff, training temporary help, or both.
In partnership with our sister company, Overbrook Technology Services, we offer extensive account processing, claims, and payment processing services for CDH and COBRA plans. Regardless of administrative platform, we can help TPAs reduce operational costs, increase efficiency, and prepare for growth on any scale.
Outsourcing services and back office support for employee benefits TPAs
Any Administrative Platform
All Benefit Plan Types
Task-Based, Project-Based, or Turnkey
Experienced and Accurate
Affordable FTE Pricing
Reduce Costs and Increase Efficiency
Prepare for Growth on Any Scale
Think of DataPath Operations BPO as a secure extension of your own team. Skilled, experienced, and highly accurate, we are able to ramp up or down quickly as your needs dictate. Regardless of platform or plan type, our extensive menu of BPO services includes:
Skilled staff with proven results for a wide variety of plan types, including complex plans and tiered benefits
Since DataPath Operations BPO works only for benefits TPAs, our performance statistics are based on CDH, COBRA, and Billing processes that your team undertakes every day. Our numbers aren’t inflated by unrelated work done for companies in other industries. As of June 2023, we have processed:
DataPath Operations BPO also provides services such as manual entry, data importing and exporting, Employee Navigator file processing, automation scripts and more, all accompanied by both peer and management reviews to maintain quality. In fact, our clients report an overall accuracy rate of 99%!
BPO services that save you money and help you grow
Using actual data, we modeled and compared real-world costs for common repetitive tasks to what a TPA with 25,000 CDH lives and 10,000 COBRA accounts across 1,200 employer groups would incur for the same work using DataPath Operations BPO.
Peak Season Processing
COBRA Plan Setup
Total Annual Savings
- for TPA with -
1,200 employer groups
25,000 CDH lives
15,000 COBRA accounts
Create more value for your clients with Operations BPO
DataPath Operations BPO empowers TPAs to get where they want to grow by saving time, conserving resources, and focusing on core competencies such as quality and growth that create more value for their companies, clients, and participants.
Between our affordability, consistent quality, comprehensive services, and year-round availability, you’ll wonder why you didn’t do this sooner. Get where you want to grow with DataPath Operations BPO.
About our Partner, Overbrook Technology Services
Overbrook Technology Services provides secure BPO solutions and back office support services exclusively for third-party administrators of employee benefit accounts and COBRA. They have experience working with a wide variety of plan types, including complex plans and tiered benefits. Overbrook Technology Services has processed more than 3.4 million claims and over $129 million in contributions, among numerous other services, with an overall accuracy rate of 99% as reported by clients.